Frequently Asked Questions

Salary Customers

To initiate the salary transfer process to your Payit Plus Account, start by downloading the Payit app on your mobile device and complete the signup process by clicking on payit plus. Upon successful account verification, navigate to your profile settings and share the Payit IBAN with your employer for the salary transfer.

Enjoy a seamless onboarding experience, receive an instant digital card, and gain access to exclusive offers and discounts. Furthermore, benefit from a wide array of services within the app, including remittances, bill payments, domestic transfers, and more – totaling over 30 convenient services at your fingertips.

You may go to profile settings & share your IBAN with your employer. You will be converted to Payit plus account holder on receipt of your first alary credit to payit.

Withdrawals at First Abu Dhabi Bank ATMs are free of charge. Additionally, there are currently zero fees for international transfers to over 40 countries.

Yes, it is possible, and there is a fee of AED 2 per transfer.

No, there is no minimum salary requirement or minimum balance needed for your Payit Plus Account.

Once you share the Payit IBAN with your employer for the salary transfer, it is your employer’s responsibility to ensure that the salary is deposited in a timely manner into your Payit Plus Account.

No, salary transfers on Payit are free of charge.

Once you share the Payit IBAN with your employer, existing users can receive their salary transfers to their payit account from the following month. New users should go through the complete Payit Plus Account registration process on receiving their Emirates ID and only then will be able to receive their salary in the account.

If you decide to change your salary transfer from Payit, please notify your employer about the change. Additionally, inform us of the change so that we can initiate the necessary processes to complete your request.

Stay tuned for exclusive offers on our social channels and the Payit website, where we regularly update information on additional services and special promotions for Payit Plus Account holders.

Upon completing the signup and verification process on the Payit app, your salary can be accessed immediately once it reaches your Payit Plus Account.

Payit is powered by First Abu Dhabi Bank, ensuring compliance with UAE regulations, including those set by the UAE Central Bank. We prioritize your security with multiple measures, such as PIN authentication required to log in to the app, a confirmation step for every transaction, automatic logout after inactivity, and the option to enable touch ID or face recognition for enhanced security. Payit is PCI-DSS and GDPR compliant.

After successfully completing the signup and verification process for your Payit Plus Account, navigate to the home screen. Tap the ‘Activate’ button located under the Letsgo Card image at the top-right of the screen. Follow the on-screen instructions to activate your digital Letsgo Payit Card.

After activating your digital Letsgo Payit Card, go to the home screen and tap the ‘View Card’ button located under the Letsgo Card image at the top-right. Next, select the banner that says “Request Physical Card.” Enter your accurate address details for card delivery. Please note that your account will be temporarily frozen during the card request and delivery period. Once you activate the physical card, the temporary freeze will be lifted.

If your Letsgo Payit card is activated, navigate to the home screen and tap “View Card.” This will take you to the card management screen where you can find options to temporarily freeze or block/unblock your card. For assistance, you can also contact the call center at 600543329.

View the transaction history on the app to track the inflow and outflow of funds. Additionally, monitor your salary transfers and account balance through the monthly statements sent to your registered email. You can also request statements via the card management screen.

We will be introducing this feature soon. Stay tuned for details on our social channels and website for updates on the availability of a loan facility.

In case of any issues, please report them to your employer/organization. For questions and concerns related to Payit, please contact the Call Center at 600543329 or email payitplus@payit.ae. We are here to assist you with any discrepancies or concerns regarding your salary transfer.

The limits are:

Per Transaction

AED 10,000

Daily Limit

AED 25,000

Monthly Limit

AED 25,000

If you are not fully verified, complete the NFC & for any issues in completing NFC, schedule a visit on the app or please reach out to payitplus@payit.ae or contact 600543329 for any support.

No, payit’s maximum monthly transactional limit is AED 25,000.

Yes, customer will get sms in the registered mobile number.

       Email should be sent to payitplus@payit.ae , to check the OTP delivery status.

Customer can do the self-service in the app to block and card replacement, if in case customer is unable to login, send the request to payitplus@payit.ae or call 600543329 & we will assist you.

If 3 consecutive salaries are not received on Payit plus, you will automatically be converted from a payit plus customer to a payit customer where you could access all the services within the app but certain benefits enjoyed exclusively by payit plus customer will not be applicable for you.

Corporate Customers

We ensure same-day processing for WPS salaries if the funds and salary file are received before 12 noon.

Yes, you can send an email to payitpus@payit.ae, and we shall update the details.

The salary processing cut-off time is 4 pm.

Yes, Payit can process both types of salaries.

You will receive an email notification at your authorized email address.

The account numbers of your employees will be shared via email in a password-protected spreadsheet.

No, as an employer, you cannot request for Payit Letsgo Cards. Request and activation of cards can only be done by the user on the app, once they are fully verified. While activating and using a digital card is quick, the delivery time for the physical card is 3-5 working days.

After successfully completing the signup and verification process for their Payit Plus Account, they need to navigate to the home screen. Tap the ‘Activate’ button located under the Letsgo Card image at the top-right of the screen and follow the on-screen instructions to activate their digital Letsgo Payit Card.

After activating their digital Letsgo Payit Card, they must navigate to the home screen and tap the ‘View Card’ button located under the Letsgo Card image at the top-right. Next, select the banner that says “Request Physical Card.” Enter their accurate address details for card delivery. It is important to note that their account will be temporarily frozen during the card request and delivery period. Once they activate the physical card, the temporary freeze will be lifted.

No salary processing fee by payit, employees benefit as in a full fledged bank account and benefit from reduced backend staff account operations as employees onboard themselves digitally.

No, there is no minimum balance requirement or minimum salary requirement.

Employees can check their balance on the home screen of the Payit app and also at a First Abu Dhabi Bank ATM using the physical Letsgo Payit Card, which is free of charge.

Yes, employees can use their Letsgo Payit Card worldwide at shops, online, and ATMs where VISA is accepted.

Yes, employees can receive salary alerts through SMS, app notifications, and email.

Payit users can use the app to send/receive money, make local and international transfers, providing an alternative means of accessing funds in emergencies.