Terms & Conditions

1. About

1.1 Payit is a mobile digital wallet solution operated by First Abu Dhabi Bank PJSC (the “Bank”). The  Bank is licensed by the Central Bank of the United Arab Emirates (“UAE”) with its registered office address at P.O. Box 6316, Abu Dhabi, UAE.

1.2 References to “Payit” in these terms and conditions of use (the “Terms and Conditions”) are to the mobile wallet solution and each related product and service which enables users to carry out payments and transfer funds via the Payit mobile application (the “App”).

1.3 If you have any questions about our services, your account (the “Payit Account”), these Terms and Conditions or the App, please refer to our Frequently Asked Questions which can be accessed at https://payit.ae/faq/ Alternatively, you can contact us via the App or by email at help@payit.ae

2. Terms and Conditions

2.1 These Terms and Conditions set out the legal basis on which you can access and use Payit.

Please read the Terms and Conditions, together with the Key Facts Statement, carefully as they will be legally binding on you when you use Payit.

If there is anything you do not understand or agree with, you should contact us as soon as possible.

If you do not wish to be bound by these Terms and Conditions, you should not select “Accept” and you must immediately discontinue your use of Payit.

2.2 These Terms and Conditions are available at https://payit.ae/terms-conditions/ and via the App. Additional terms and conditions may apply when you use Payit via the App which will also be available via the App.

2.3 If you are a merchant, your use of Payit will be governed instead by the terms of the Merchant Agreement between us.

2.4 In these Terms and Conditions, “you” and “your” refer to a person who applies for, uses or accesses Payit and “we,” “our,” and “us” refer to the Bank.

2.5 These Terms and Conditions, and any amendments made to them, will be made available to you at https://payit.ae/terms-conditions/ and via the App.

3. Cooling off period

If you decide not to proceed with opening a Payit Account, you may change your mind within five (5) business days of agreeing to these Terms and Conditions. This is known as the ‘cooling-off period’. You can exercise this right by contacting us at help@payit.ae or via the App.

4. Eligibility

4.1 You must be 18 years or above and resident in the UAE to use Payit.

4.2 When you download and install the App for the first time, you will be prompted to provide certain information to complete the registration process.

4.3 You must ensure that all information you provide is true, accurate and not misleading.

4.4 Once you provide this information and accept these Terms and Conditions, you will be authorized to use Payit up to a total account limit of AED 3,500 (three thousand five hundred dirhams). You will also be able to use other limited functionality within Payit.

4.5 Once you have completed the full registration process and provided all information we request so that we can verify your identity, we will increase your account limit to AED 25,000 (twenty-five thousand dirhams) and remove any other functionality restrictions.  

4.6 Please note that the information listed in clause 4.2 is not exhaustive and we may request additional documents or information to verify your identity. Where this is necessary, we reserve the right to:

(a) decline to complete your registration and open a Payit Account in your name; or
(b) subject your registration with Payit to any condition we consider appropriate.

4.7 We may also request additional information regarding your identity in the future, as we consider necessary.

5. Using your Payit Account

5.1 Once your Payit Account is open, you will be able to hold, send and receive funds through Payit via the App. Information on how you can top up your Payit Account and use or transfer funds is set out in our Frequently Asked Questions which can be accessed at https://payit.ae/faq/

5.2 If you are employed, you may also be eligible to have your salary paid directly into your Payit Account (the “Payit Plus Account”). Your existing Payit Account will be migrated to a Payit Plus Account. You can contact us via the App or by email at payitplus@payit.ae to find out if you are eligible for this.

5.3 Please note that whilst we provide a platform that allows you to initiate transactions with individuals and merchants, and pay or receive payment for goods or services, we are not party to any transaction you enter into with another person using Payit.

5.4 Once you have authorized a transaction, we cannot return those funds to your Payit Account (known as a “chargeback”). Your ability to cancel an order that you place with a merchant, or to claim a full or partial refund of any payment you make to a merchant, will be subject to the terms and conditions between you and the merchant.

5.5 A merchant may agree to refund an amount to your Payit Account:

               (a) by notifying us and processing the refund using functionality provided by us; or

               (b) using the merchant’s own refund procedure.

               We have no obligation to provide any refund functionality or to honor any refund request we receive from a merchant. We are therefore not responsible or liable for any refund processed using a merchant’s refund procedure.

5.6 Clauses 5.4 and 5.5 do not apply in relation to unauthorized transactions made using your Payit Account.

6. Fund transfers

6.1 You can use your Payit Account to transfer funds to a third party. However, we only offer international currency transfer services (“Transfer Services”) to some countries. Information on these countries can be found in our Frequently Asked Questions or via the App.

6.2 Transfers to other countries may be routed via our partners and your basic information may be shared to meet the compliance checks at our partner’s end.

6.3 In relation to the Transfer Services:

               (a) The estimated time of arrival for funds with respect to each transaction depends on various factors and can vary from the indicative timings displayed in the App.

               (b) You can only send money in certain currencies that we decide are appropriate. Information on available currencies can be found in our Frequently Asked Questions or via the App.

               (c) There are limits on the amount you can send by way of the Transfer Service. We may refuse to send the funds if we reasonably believe that: (i) by doing so we might break any law, regulation, code or other duty that applies to us; (ii) doing so may expose us to action from any government or regulator; or (iii) it may be linked with fraudulent or illegal activity. We may also refuse to send the funds if it fails our compliance checks.

               (d) You do not have a right to cancel a Transfer Service. However, we be able to cancel it before the recipient receives the money. Where this is possible, refunds may take up to seven (7) business days.

6.4 Additional conditions:

               (a) We will send the money to the account you specify in the App. For information on when a payment will be credited to the nominated account, you need to contact the recipient’s account provider.

               (b) The recipient’s account provider may apply its own charges to the Transfer Service, which do not involve us.

               (c) We will report money transfers to any government authorities if we are required to do so by law.

7. Acceptable use

7.1 You may only use Payit and the App for your own use and in accordance with these Terms and Conditions.

7.2 When using Payit, you agree and confirm that you will:

               (a) not use Payit for any illegal or unauthorized purpose or in a manner that could damage or cause risk to our business, reputation, personnel, customers, facilities or to any third party;

               (b) not do any act that will cause you or another party to breach these Terms and Condition;

               (c) not introduce into or through the App any computer virus, ‘Trojan horse’, worm, logic bomb, back door, malware or similar item whose purpose or possible function is to disable a computer or network or adversely affect its performance;

               (d) use appropriate virus scanning software and take other reasonable precautions in respect of the security of your device when accessing or using the App;

               (e) not use the App to transact with any merchant which does not appear in the list of approved merchants available on the App or on the Payit website from time to time;

               (f) not infringe ours or any third party’s intellectual property rights, rights of publicity or privacy; and

               (g) cooperate in an investigation conducted by us or provide confirmation of your identity or any other information provided by you to us.

7.3 You should inform us immediately by contacting us at via the call center, App or website if:

               (a) the security information you use to access the App, such as your PIN, is compromised in any way, so that we can disable your Payit Account; or

               (b) the device you use to access the App is lost or stolen, so that we can delink your Payit Account from the lost or stolen device.

7.4 If you sell or change the device you use to access the App, you must delink your Payit Account from your old device using the App settings to prevent any unauthorized use of your Payit Account.

8. Charges

8.1 We will impose fees and charges for your use of Payit. Fees and charges will be deducted from your Payit Account when you use Payit, or in such other manner as communicated to you from time to time. If there is no available balance or the fee/charge due exceed the available balance, a transaction will be cancelled and not processed.

8.2 Information on our fees and charges are set out on our website and App.

8.3 We reserve the right to amend our fees and charges at any time by giving you at least sixty (60) days’ notice.

9. Rewards

9.1 From time to time, we may operate reward schemes, such as rewards for inviting third parties to register with Payit. At the relevant time, you may be asked to accept further terms and conditions which will determine your entitlement to participate in such schemes and earn rewards.

9.2 Rewards may be credited into your Payit Account, to Ratibi cards or may be in any other form, such as vouchers or reward points.

9.3 The frequency of these rewards, the number of times such rewards can be obtained and the time taken to provide the rewards will be decided in our sole discretion and may depend on the rewards program.

9.4 We may also decide to stop any rewards scheme at any point.

10. Promotions

10.1 We may offer certain Payit promotions from time to time which will be subject to separate terms and conditions made available via the App.

10.2 We reserve the right to change or cancel any promotion at any time and without prior notice.

11. Gift envelope

11.1 A gift envelope is a digital gifting solution provided by Payit to its users.

11.2 The service allows you (“gift sender”) to send money (a “gift envelope”) to a recipient who may or may not be a registered Payit user. The gift sender will:

               (a) create a gift envelope of any amount on the App (subject to Payit transaction limits);

               (b) select the gift recipient;

               (c) provide contact details of the gift recipient (mobile number and email address); and

               (d) confirm the details and send the gift envelope.

11.3 Redemption for a registered Payit User:

               (a) if the recipient has a Payit Account, an SMS will be sent to the recipient’s registered mobile number specifying the value of the gift envelope; and

               (b) an email notification will be sent simultaneously to the recipient’s email address with the promo code for the value of the gift envelope together with a link to the App.

11.4 Redemption for a non-registered receiver:

               (a) if the recipient does not have a Payit Account, an SMS notification will be sent to the recipient’s mobile number with details of the value of the gift envelope;

               (b) an email notification will be sent simultaneously to the recipient’s email address with the promo code for the value of the gift envelope, together with a link to download the App;

               (c) the recipient can download the App, complete the registration process and redeem the gift envelope using a promo code and the value of the gift envelope will be credited into that Payit Account; and

               (d) if the recipient does not download the Payit App, they can share the gift envelope promo code with a registered Payit user who will be able redeem the gift envelope. The value of the gift envelope will then be credited into that user’s Payit Account.

11.5 Validity:

               (a) The gift envelope promo code is valid for a period of one (1) year from the date of issue.

               (b) If the gift envelope promo code is not redeemed into a Payit Account within one (1) year from the date of issue, then the gift envelop will expire.

               (c) Once the gift envelope has expired, no reissue or refund of the value will be allowed.

12. Tipping
    You may be able to add a tip to a payment from your Payit Account when purchasing products or services from certain merchants. Any tip you add may be credited to the merchant’s bank account with us, or to the personnel of the merchant involved in the supply of the product or service, at the discretion of the merchant.
13. Intellectual Property

13.1 All rights in the know-how, trademarks, trade names, patents, copyrights, design rights (whether registered or unregistered), database rights, goodwill and all other intellectual property rights subsisting in or arising in connection with Payit and our systems (the “Intellectual Property”) are, and will remain, the property of the Bank and/or its licensors and are protected by copyright and/or other intellectual property right laws.

13.2 You will not acquire any proprietary rights in any Intellectual Property and agree not to infringe or challenge the Bank’s and/or its licensors’ rights in the Intellectual Property, or do or permit anything to be done which may be detrimental to the Intellectual Property or which may be inconsistent with or damage the reputation of the Bank and/or its licensors. You agree to inform us immediately if you become aware of any third party activity which infringes the Intellectual Property.

13.3 You agree to indemnify us from and against any losses, damages, costs, charges, expenses and any other liabilities (including, without limitation, reasonable legal fees), incurred or awarded against us as a result of, or in connection with, your use of the Intellectual Property otherwise than in accordance with these Terms and Conditions.

14. Personal information

14.1 You agree to us processing personally identifiable information relating to you which we may obtain, receive, or generate in connection with these Terms and Conditions in accordance with applicable data protection and privacy laws and the Privacy Policy.

14.2 We are dedicated to protecting and respecting our customers’ privacy. Our privacy policy is governed by First Abu Dhabi Bank. For more details, please click on the following link:
https://www.bankfab.com/en-ae/privacy-policy.

14.3 All of your personally identifiable information will be securely encrypted and stored in data centers in the UAE or overseas.

15. Disclaimer

We provide Payit and all content and materials available through the website and App “as is” and “as available” without any warranty or condition of any kind, express or implied. The Bank, on behalf of itself, its affiliates and its licensors, disclaims all warranties of any kind, whether express or implied, relating to Payit, our services, the website or the App, including implied warranties of merchantability, fitness for a particular purpose, quiet enjoyment, quality, accuracy, title and non-infringement and any warranty arising out of course of dealing, usage or trade.

16. Limitation of liability

16.1 We will not be liable to you or any third party for any loss or damage (including special, indirect, incidental, consequential or punitive damages) arising directly or indirectly from your use of Payit, our content, or the App.

16.2 You will be liable for the losses related to any transaction where you are proven to have acted fraudulently or are otherwise found to be in breach of these Terms and Conditions.

16.3 Neither party excludes liability for:

               (a) death or personal injury to the extent that the same arises as a result of its negligence or the negligence of its personnel; or

               (b) any other type of loss for which liability cannot be excluded under applicable law.

16.4 The provisions of this clause 16 (Limitation of Liability) will survive the termination of these Terms and Conditions.

17. Third party websites

The App may contain links to third party websites, such as websites operated by merchants or social networking sites (“Linked Websites”). Linked Websites are not under our control and we are not responsible for any Linked Websites. These links are provided as a convenience and the inclusion of any link does not imply our endorsement of, or an association with, the website’s operator. When you access a Linked Website, you do so at your own risk. It is your responsibility to review the privacy policies and terms of use that apply to Linked Websites. Any claims you might have with respect to Linked Websites are against the operator of the website and not against us.

18. Termination and suspension

18.1 We may terminate your Payit Account at any time and for any reason by giving you at least sixty (60) calendar days’ written notice.

18.2 We may also terminate your Payit Account immediately by giving written notice to you if you are in breach of these Terms and Conditions or any applicable law or regulation, or in the event we reasonably believe there may be financial crime risks or a potential fraud.

18.3 You may terminate your Payit Account at any time by giving us noting in writing via the App..

18.4  Upon termination:

               (a) your Payit Account will be suspended and you will no longer be able to use Payit or the App; and

               (b) any remaining funds will be returned to you.

18.5 We will not impose any fees for closing your Payit Account.

19. Changes

19.1 We may change these Terms and Conditions at any time by providing you with sixty (60) calendar days’ written notice. However, we may make some changes without telling you in advance, including where we are required to make a change due to legal and/or regulatory requirements and there is not time to give you notice of such changes. Your continued use of Payit signifies your acceptance of the updated Terms and Conditions.

19.2 We may also make operational changes to Payit at any time, including by changing the minimum specifications of the systems or devices required for access to them. We will use reasonable endeavors to provide notification of material changes to Payit by placing a message on the App or by otherwise notifying you in accordance with these Terms and Conditions.

19.3 If you do not agree with any change made to Payit or these Terms and Conditions, your only remedy is to terminate your Payit Account.

20. Sub-contracting and assignment

20.1 To the extent permitted by law, we may assign, sub-contract, delegate or otherwise transfer the benefit of these Terms and Conditions or any of our obligations under them to any other person without your consent.

20.2 You cannot assign or otherwise transfer these Terms and Conditions, or any of your rights or obligations under them, to any other person without our prior written consent.

21. Dispute and claims

21.1 Once a transaction has been completed, it will be deemed final and irrevocable. As such, we will not be under any obligation to reverse any transaction once it has been received by the recipient, subject to clause 21.2.

21.2 Notwithstanding clause 21.1, if we conclude that the transaction was unauthorized we will reimburse you after completion of the investigation, or within thirty (30) business days of you properly informing us of the unauthorized transaction, whichever period is shorter. Note that this clause will not apply where we identify that you have acted fraudulently or with gross negligence.

21.3 Please note that all transactions will be considered as authorized if proper and secure validation procedures have been applied, unless you can provide proof to establish reasonable doubt that the transaction in dispute was not executed by you.

21.4 Dispute process

               (a) If you wish to file a dispute, please visit our website www.payit.ae and download the dispute form and fill in the required details. The dispute must be submitted within ninety (90) calendar days of the transaction in dispute.

               (b) reserve the right to investigate and accept only fraudulent cases. If the dispute is found not to be fraudulent, we will close the dispute and you will not be eligible for any reimbursement.

               (c) You will need to provide the below details for any disputes raised on transactions used on Payit:

               (i) police complaint report;
               (ii) filled dispute claim form;
               (iii) Emirates ID Copy;
               (iv) passport copy; and
               (v) a copy of the account statement from the relevant bank account.

21.5 Investigation and resolution on fraudulent transactions can take up to one hundred and eighty (180) calendar days and we reserve the right to reverse any interim credit provided.

21.6 We also may immediately:
               (a) decline your application for any or all of the services;
               (b) terminate any or all of the services;
               (c) reverse any relevant transaction;
               (d) withhold funds from you or restrict your access to funds or your Payit Account; and/or
               (e) do anything else we reasonably consider necessary to stop or prevent fraud.

21.7 We will inform you of any such actions we take, unless we believe we are prevented from doing so by law or regulation, or we believe that doing so would compromise our anti-fraud or security measures.

21.8 We are under no obligation to recall funds and are not liable if we are unable to partially or fully recall the funds subject to the dispute.

22. Communications and instructions

22.1 By accepting these Terms and Conditions you agree that we may contact you, and accept instructions from you by any method we deem appropriate, including by email or using the mobile phone number you provided to us upon registration.

22.2 It is your responsibility to keep any contact details notified to us up to date. If your contact details change, you must let us know by contacting us at help@payit.ae or via the App.

22.3 You must ensure that any instructions you give us are correct, clear and lawful. We will act on your instructions unless:

               (a) we have reason to believe that an instruction (i) has not been made by you; (ii) is ambiguous or unclear; (iii) is in breach of applicable law; or (iv) has been made with fraudulent or criminal intent;

               (b) we are otherwise required by law; or

               (c) you have breached these Terms and Conditions.

22.4 We will contact you as soon as possible if we have refused to act on your instruction, or held a payment instruction for a period of time, unless we are not permitted to do so for legal reasons.

23. Abu Dhabi Police Amanati
    Where you use Payit to transfer funds to the Abu Dhabi Police Amanati (an “Amanati Payment”), you:

(a) provide your consent to us sharing and disclosing your personal information (including name, mobile number and Emirates ID) with the Abu Dhabi Police for the purposes of facilitating the Amanati Payment; and

(b) agree and acknowledge that we will not be held liable or responsible in the event Abu Dhabi Police transfers or discloses your information to any third party or uses your information for any purpose other than the above.

24. General

24.1 Governing law

               (a) These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (and any non-contractual obligations arising out of or in connection with them) will be governed by the laws of the UAE as applicable in the Emirate of Abu Dhabi.

               (b) You agree that the courts of Abu Dhabi will have exclusive jurisdiction to hear any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation (including non-contractual obligations, disputes or claims).

24.2 Complaints.

If you have any concern or grievance in relation to any content, information, or data on the website or App or in relation to Payit, please contact us at help@payit.ae or via the App. You may also communicate to us in writing to the following address:

First Abu Dhabi Bank PJSC

1 – Qurm

P.O. Box 6316

Abu Dhabi

Attention: Head of Payit

24.3 Statements.

We will inform you of all transactions on your Payit Account as they occur via SMS, email or via the App. We will also provide you with regular statements showing all transactions that have occurred on our Payit Account. You are responsible for checking the accuracy of the statements sent to you.

24.4 Unauthorized transactions.

You must contact us immediately by email at help@payit.ae or via the App if there is a transaction on your Payit Account that you do not recognize or which you think is incorrect.

24.5 Entire agreement.

These Terms and Conditions will constitute the entire agreement between the parties in respect of their subject matter.

24.6 No reliance.

You acknowledge that in entering into these Terms and Conditions you have not relied on any representation, warranty, collateral contract or other assurance (except those set out in these Terms and Conditions) made earlier by us or on our behalf. You hereby waive all rights and remedies which, but for this clause 24.6, might otherwise be available to you in respect of any such representation, warranty, collateral contract or other assurance.

24.7 Waiver.

You agree that no failure or delay by us to enforce, or exercise, or any partial, single or defective exercise or enforcement of, any right, remedy, power or privilege given to us pursuant to these Terms and Conditions will constitute a waiver or partial waiver of any such right, remedy, power or privilege or operate to prevent the exercise or enforcement of any further right, remedy, power or privilege at any subsequent time.

24.8 No partnership or agency.

Nothing in these Terms and Conditions will be construed as constituting a partnership or agency between the parties for any purpose.

24.9 Third parties.

Nothing in these Terms and Conditions will confer, nor be intended to confer, any right or benefit on any third party.

24.10 Language.

To the extent that the terms of these Terms and Conditions are published in English and Arabic and there is a dispute between the English and Arabic versions, the English version will prevail.