Letsgo Payit Jaywan – Frequently Asked Questions (FAQ)
Want to find out more about Letsgo Payit Card? How you can request a physical card? or want to link your card to your Samsung pay or Apple pay? The answers to all this and more can be found in our FAQs.
Q: What is the Letsgo Payit Jaywan card?
A: The Letsgo Payit Jaywan card is a prepaid payment card issued under the Jaywan scheme, the UAE’s national card payment system. It is designed for secure, efficient, and cost-effective domestic transactions and is linked to your Payit wallet balance.
Q: Who operates the Jaywan scheme?
A: Jaywan is operated by Al Etihad Payments (AEP), a subsidiary of the Central Bank of the UAE (CBUAE), which manages and monitors the scheme as the National Payments Operator.
Q: Is the Jaywan card for domestic or international use?
A: The Jaywan card is for domestic UAE transactions only. It does not support international transactions.
Q: What is the validity period of the Jaywan Payit Prepaid Card?
A: The card is valid for 5 years from the date of issuance.
Q: How can I apply for a Jaywan Payit Prepaid Card (virtual or physical)?
A: You can request for a virtual Jaywan card first and then apply for a physical Jaywan card directly through the Payit app,
Q: What is the process for upgrading from a virtual to a physical Jaywan card?
A: You can upgrade from a virtual to a physical card via the Payit app. Your virtual card remains active until the physical card is delivered and activated.
Q: How do I replace a lost or damaged Letsgo Payit card with a Jaywan card?
A: If your card is lost or damaged, you can block and replace it through the Payit app. A new Jaywan virtual card will be issued to you in the App, post which you can apply for a physical card. Customers can request for reaching out to Contact centre through self-help option present at the top right corner of Payit home screen.
Q: What happens when my Letsgo Payit Visa card is due for renewal?
A: Upon renewal, your Letsgo Payit Visa card will be replaced with a Jaywan card. The process is automated and you will be notified before expiry.
Q: Can existing Letsgo Payit cardholders convert to Jaywan cards?
A: Yes, existing cardholders will be migrated to Jaywan cards as part of the re-carding process, in line with regulatory requirements.
Q: How do I activate my Jaywan Payit Prepaid Card?
A: Physical cards can be activated through the Payit app once delivered. Virtual cards are activated instantly upon issuance.
Q: Can I use my Jaywan card for ATM withdrawals, POS, and e-commerce transactions?
A: Yes, the Jaywan card supports ATM withdrawals, POS purchases, and domestic e-commerce transactions.
Q: How do I set or reset my card PIN?
A: You can set or reset your card PIN directly from the Payit app. Click on View card and select Change pin, enter your new 4-digit pin and confirm to activate the new pin.
Q: How do I view my card details and transaction history in the Payit app?
A: Card details (expiry, CVV, card number) and transaction history are available in the Payit app under View Card Details.
Q: How do I block, freeze, or replace my card if it is lost or stolen?
A: You can block, freeze (temporarily), or replace your card using the Payit app.
Q: Are the limits the same as the Letsgo Payit Visa card?
A: Yes, the limits for Jaywan cards are the same as those for Letsgo Payit Visa cards.
Q: What are the fees associated with virtual and physical Jaywan cards?
A: Fees for Jaywan cards (virtual and physical) are set up as per the existing Letsgo Payit Visa card fee structure.
Q: What should I do if my card is blocked due to suspected fraud?
Q: How many incorrect PIN attempts are allowed before the card is blocked?
A: If you feel that any fraudulent activity has occurred with your card, please contact Payit call centre immediately at 600543329.
A: After 3 incorrect PIN attempts, your card will be blocked for security reasons. Please log a request using our Help option for further assistance.
Q: How will I be notified about card transactions and status changes?
Q: How do I contact customer support for issues related to my Jaywan card?
A: You will receive SMS notifications for all transactions and status changes
A: You can log a request using our Help option available on the top right corner of your Payit home screen for further assistance or alternatively reach out to our Contact centre for assistance
Q: Can I add my Jaywan card to Apple Pay, Google Pay, or Samsung Pay?
A: Yes, you can manually add your Jaywan card to Apple Pay, Google Pay, and Samsung Pay. In-app provisioning will be added in the future.
Q: Can these cards be added to Digital wallets, how does it work for Jaywan cards?
A: You can manually add your card to Apple pay/ Google pay and Samsung pay wallets and it replaces your card number with a digital token for secure payments in mobile wallets. Jaywan cards support this for both card-present and card-not-present transactions.
Q: How is the physical Jaywan card delivered to customers?
A: Physical cards are delivered to your registered address via Aramex, the bank’s courier partner.
Q: Can I continue using my virtual card while waiting for the physical card?
A: Yes, your virtual card remains active until your physical card is delivered and activated.
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