What is onDemand Payit?
onDemand Payit is a short-term credit feature provided to users to meet immediate financial needs.
The amounts available range from a few hundred Dirhams to several thousand Dirhams depending on your income and eligibility criteria.
Eligibility for onDemand Payit
Eligibility for onDemand Payit is determined by the bank based on factors such as your KYC (Know Your Customer) information, income verification, and the financial details you provide.
We verify your KYC (identification), income, and financial details using secure methods. This includes validating your Emirates ID, checking salary credits through payit, FAB payroll cards, or UAEFTS (via IBAN), and reviewing your loan repayment history.
Unfortunately, Customer would not have met any of internal KYC, income validation criteria or monthly loan amount paid by customer. We take many factors into considering while validating the eligibility. It is important to maintain good salary credit history and ensure the information provided is authentic and accurate. If you got a rejection, you are welcome to re-apply by updating your information properly after mentioned days.
Customer can send email to help@payit.ae or contact 600543329 for any queries.
Who can apply for onDemand Payit?
Customers whoever is registered in payit and who gets salary credits through Payit, FAB payroll cards, or Bank Account (via IBAN) can apply for OnDemand.
The eligible amount depends on your income, salary credits, and successful repayment of previous OnDemand.
Income is validated using salary credits into Payit, Ratibi FAB payroll cards, IBAN, or through payroll card salarystatements.
IBAN is a 23-digit bank account number used for bank transfers typically starts with “AE”. If you have difficulty finding the IBAN for your bank account, you can check the bank account opening letter, bank statement, online banking or mobile banking application, or consult with your bank directly.
You can request a statement from your card provider through the app or email, or you can upload a screenshot of your latest salary credit statement.
You must upload a current and valid salary statement. Uploading an invalid, old, or expired document will result in the rejection of your onDemand Payit request.
You must enter the IBAN of the account where your salary is Processed credited.
You can upload your latest income statement to validate your income check.
Eligibility criteria may not have been met. It’s important to ensure all information is accurate. Contact customer support for assistance if needed via email to help@payit.ae or contact 600543329 for any queries.
Yes, you can provide your Payit IBAN account number to your employer for salary processing. You can find your IBAN in the settings screen under the account section. After receiving three salary deposits into your Payit account, you will be eligible for onDemand Payit.
For Payit Plus and Ratibi cards, eligibility is instant. For other validations, it can take between 15 minutes to 1 business day.
No, there is no fee for eligibility validation before applying for onDemand Payit.
Customers must maintain a minimum gap of 30 days between two consecutive loans. A new loan can only be availed after the existing loan is fully repaid and 30 days have passed since the initial loan was disbursed.
Fees and Charges
A one-time fixed service fee is collected upfront for each new MOD loan
Yes, a Flexible Installment Fee is applicable if you opt to repay the MOD in multiple EMIs.
Yes, a fixed late payment fee is charged if an installment is not paid on or before the due date.
How to Request for onDemand Payit
Users need to accept the Terms & Conditions, verify their identity by scanning
Emirates ID and performing face liveness and add a debit or payroll card.
Yes, adding a debit or payroll card is mandatory for customers who do not have payit plus account or Ratibi card.
On the repayment date, if sufficient funds are not available in the Payit balance, the chosen card will be debited for the outstanding amount.
Yes, you need to accept the terms and conditions, key fact statements, and perform the identity verification every time you apply.
Yes, you can avail of a partial amount, up to your approved credit limit.
The service fee will be deducted from the disbursed onDemand Payit amount.
The amount is credited to your Payit balance or Ratibi Prepaid Card balance after successful validation.
Service fees vary based on the amount you request.
The amount will be credited to your Payit wallet. You can use it directly from the wallet for transactions.For Ratibi Prepaid Card holders, the amount is disbursed to card balance.
Yes, it can be used for all transactions through the Payit app.
Customers need to maintain sufficient balance in their account to cover the amount from onDemand Payit on the repayment date. Disputed transactions require time for proper investigation. Until the investigation is completed and the money is refunded, it is important to maintain enough balance to cover the onDemand repayment.
Utilization and Disbursal
Your repayment date will be 30 days from the disbursal date of your onDemand Payit amount. The loan starts from the date the amount is credited to your Payit wallet
Your Payit balance will be automatically debited on the repayment date.
1, 2, or 3 monthly installments, depending on your eligibility and selected plan.
Yes, you can close your loan early by repaying the full outstanding amount before the scheduled end date.
Yes, you can pay one or more future EMIs in advance. This helps reduce your remaining repayment burden and gives you more control over your loan schedule.
Yes, partial payments are allowed. You can pay a portion of your upcoming EMI, and the remaining amount will be adjusted accordingly on the due date.
All repayment options — including early closure, advance payments, and partial payments — can be managed directly through the Payit app under the loan section.
Yes, you can repay the MOD amount and settle the balance before the repayment date.
Yes, you will receive regular reminders to maintain sufficient balance before the repayment date.
You can top up their Payit balance by linking any UAE debit cards, using bank transfer, depositing cash at FAB CDMs, receiving funds from friends or family via mobile number, transferring funds to their Payit account number, or by maintaining their salary with Payit.
Your available balance will be debited until you repay the full outstanding onDemand Payit amount, including any late repayment fees. A late payment fee will be charged if you miss the repayment date. Late payments can negatively impact your credit record. If you face difficulties in making the repayment, please contact our credit counsellors to arrange a suitable repayment plan.
Yes,Fixed late payment fee applied If for each installment payment not received on or before the due date.
If you fail to maintain sufficient balance in your wallet, the system will attempt to collect the outstanding amount from the card chosen at the time of request.
A new loan can only be availed after the existing loan is fully repaid and 30 days have passed since the initial loan was disbursed.
Yes, customers will be reported to the AECB (Abu Dhabi Credit Bureau), and the bank’s delinquent process, including legal actions, will be taken against defaulter.This reporting is done within 24 hours of repayment.
Payit SNPL
1. What is Payit SNPL?
SNPL (Send Now Pay Later) allows customers to send money internationally (remittance) or to a beneficiary instantly and repay the amount later within 30 days.
2. How is SNPL different from onDemand ?
SNPL (Send Now Pay Later) is used for direct beneficiary transfers internationally (remittance), while onDemand Payit credits funds to your wallet for general use.
3. Where is the SNPL amount transferred?
The amount is directly transferred to the selected beneficiary’s account.
4.Can I transfer more amount than my SNPL limit?
“Yes, you can transfer an amount higher than your SNPL eligibility by paying the remaining balance from your Payit wallet.
Example: If your SNPL eligibility is AED 2,000 and you want to transfer AED 3,000, AED 2,000 will be covered under SNPL and the remaining AED 1,000 will be debited from your Payit wallet balance.”
5.Can I split the transfer between SNPL and my wallet?
“No, the full SNPL eligible amount must be utilized first.
Example: If your SNPL eligibility is AED 3,000 and you want to transfer AED 4,000, AED 3,000 will be used under SNPL and the remaining AED 1,000 must come from your Payit wallet. You cannot use only part of the SNPL (e.g., AED 2,000) along with wallet funds.”
6.Can I have both SNPL and OnDemand (MOD) at the same time?
No, you cannot have both SNPL and OnDemand (MOD) loans active at the same time.
7. Is SNPL eligibility different from onDemand?
No, Eligibility criteria are similar and based on KYC, income validation, and repayment history.
8. Are there any fees for SNPL?
Yes, upfront one-time fixed Service Fee and Transfer Fees is applied. Late payment fees apply if payment is delayed.
9. What happens if my SNPL transfer fails?
If the transfer fails, the loan amount will be reversed, the loan will be automatically cancelled, and the applicable fees will be credited back to the Payit wallet.
10.Is there a late payment fee for SNPL?
Yes, a fixed late payment fee is charged if repayment amount is not paid on or before the due date.
11. When is the repayment due?
The loan term begins from the date the funds are credited to to the beneficiary.
12. What are the available repayment plans?
Only a 30-day repayment plan is available. Customers must repay the OnDemand or SNPL loan within 30 days.
13.Can I repay my loan early?
Yes, you can close your loan early by repaying the full outstanding amount before the scheduled end date.
14.Where can I manage my repayments?
All repayment options—including pre-closure, late payments, and payment date checks—can be managed directly through the Payit app.
15. Is a late payment fee applicable if I fail to make the repayment by the due date?
Yes, a fixed late payment fee of AED10 is applied if the payment is not received by the due date.
Contact Us
You can view the Terms & Conditions and key fact statements in the Payit app or in the email sent to you when you apply for onDemand Payit.
You can contact Payit support by sending an email to help@payit.ae or calling call centre 600543329 or raise concerns through payit app.